British Airways says financial details of 380000 customers who booked online hacked

British Airways said his behaviour was

British Airways said his behaviour was"completely unacceptable. File pic

In a public statement released through the airline's channels, British Airways has admitted that during the period of August 21st to September 5th, its website and mobile app were compromised and that detailed personal and credit card data had been stolen.

On the BBC's Today program, Cruz said the company had reached out to all affected customers by Thursday evening; they're advised to contact their banks or credit card providers.

The airline could face fines of us to four per cent of its global annual revenue for mishandling its customer data under the recent GDPR data protection laws.

'We are deeply sorry for the disruption that this criminal activity has caused, ' said British Airways' chair and chief executive Alex Cruz in a brief statement on the matter.

"The moment we found out that actual customer data had been compromised, that's when we began an all-out immediate communication to our customers".

It advises people to contact their bank or credit card company if they used the airline's website and mobile app to make or change a booking between 10:58 p.m. London time on August 21 and 9:45 p.m. London time on September 5.

While the company says that travel and passport details were not stolen, there is still great potential for identity theft. BA has encouraged customers effected to travel as normal. The airline said last week that about 20,000 customers may have had personal information compromised before all 1.7 million accounts were locked down.

British Airways says the problem has been fixed and that its systems are no longer affected by the cyberattack.

Cruz said the airline immediately contacted customers when the extent of the breach became clear. "It is now a race between British Airways and the criminal underground", said Reschke, head of threat intelligence at Trusted Knight. The National Crime Agency and the National Cyber Security Centre are also reportedly investigating.

Chris Boyd, lead malware analyst at Malwarebytes, told IT Pro that it's fortunate BA has been able to give a specific time and date range for the data breach.

Speaking to Sky News, he said the online vulnerability had now been fixed after it was discovered on Wednesday, and indicated compensation could be a possibility for anyone who had lost money.

Mark Adams, Regional Vice President of UK & Ireland, Veeam, noted that the fact British Airways reported the breach so quickly is a positive.

The hack comes just over a year after a power outage forced the company to cancel around 700 flights from London's two biggest airport in May 2017.

"I was speaking to a friend who is a gold card holder, and he says they treat him incredibly well. I'd rather fly easyJet - at least they don't pretend to be anything more than a budget airline and the cabin crew smile!"

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